RETURNS POLICY

Commitment to Quality
We are dedicated to delivering high-quality prints and strive for excellence in every product we produce for our valued customers. If you are dissatisfied with your purchase, please review the instructions below to initiate a return.

Return Policy

  • Faulty, damaged, or items with faulty print can be returned for a replacement or refund.
  • Returns are accepted within 14 days of purchase receipt.
  • Returned items must be in their original condition and packaging.
  • Noticeable wear on items renders them ineligible for exchange or refund.
  • BYO or supplied garments are not eligible for refund.
  • Supplying garments to wolflife is done at your own risk.
  • All returns must comply with the company's Terms & Conditions.

What Cannot Be Returned

  • Refunds or exchanges are not provided for:
         - Change of mind
         - Errors in approved proofs
         - Non-'print ready' artwork
         - Shipping delays
         - Supplier stock delays
  • Incorrect garment size selections are not eligible for a refund or replacement.
  • Sizing measurements may vary by +/- 2.5cm; deviations outside of this tolerance are considered faulty.
  • Print dimensions and placement are accurate within +/- 2-3cm; exceeding this allowance is deemed faulty.
  • Colours may print differently than what is on screen; specific colours require Pantone colour codes supplied on order.
  • Payment for an order indicates acceptance of the proof; the customer is responsible for ensuring artwork, quantity, and shipping address are correct.
  • Returns cannot be accepted for third-party courier mistakes after order dispatch to the customer's address.
  • The carrier delivering your item is not wolflife and may be an independent contractor that has their own processes & procedures. They are not required to notify you before delivery.
  • wolflife accepts no responsibility for missing / lost goods where the recipient has an Authority to Leave (ATL) agreement and the goods are shown to have been delivered.

Shipping Charges for Returns

  • The individual returning the product to wolflife is responsible for covering all shipping fees associated with the return.
  • We do not provide reimbursement for shipping charges.
  • Refunds will be issued to the initial payment method, excluding any delivery fees.

To Return Your Item

  1. Email wolflife requesting a RMA (Return Merchandise Authorization) and provide:
  • Your name
  • Order number
  • Date of purchase
  • What garment(s) you would like to return
  • A short description of the manufacturing and/or print error
  • ​​​​​​Photograph of garment
  1. Our team will review your RMA request and contact you to discuss available options.
  2. Important Notes:
  • All garment(s) must be returned to wolflife to receive a replacement or refund.
  • It is the customer's responsibility to return garment(s) within two (2) weeks of wolflife issuing/approving the RMA request.
  • wolflife will require up to 5 working days to process your claim.

 

 

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    Colors are not as solid, good when ordering low qty
    Solid colors, good when ordering bulks
    Colors are not as solid, good when ordering low qty
    Solid colors, good when ordering bulks
    Colors are not as solid, good when ordering low qty
    Solid colors, good when ordering bulks
    Colors are not as solid, good when ordering low qty
    Solid colors, good when ordering bulks
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    Design Ownership and Usage
    To use a design, you must have full rights to use it. If you are unsure about ownership, please confirm or seek permission from the copyright owner. Create Apparel is not liable for unauthorised use of designs.

    By saving and confirming below, you're agreeing that:

    • You have got commercial rights to reproduce the design
    • You understand screen colours may not match the print; what you see on the screen is not a true representation of what will be printed
    • If specific colours are required, Pantone reference must be written in the order notes
    • We cannot print neon, glitter, metallic or hyper colours
    • You will handle any copyright issues if the design's real owner contacts us; they will be directed to you
    • You understand that illegal use of someone else's design without permission is a serious offence and may lead to penalties

     

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      You need to specify the total number of unique colours used across all the elements in your design.

      This helps us determine the pricing based on the number of colours in your design.

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      You can also specify the colours used in your design eg "Red", "Blue", "pantone 1809".

      If you dont tell us, our professional designer will work it out for you.

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      You have already used screen printing in this order. To avoid additional screen costs you can re-use an existing screen print design for this product.

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